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> Some of the questions I need answered are:
> Where do customers purchase your product?
> How do they purchase your product?
> Why do they purchase your product?
> What type of people (customers) purchase your product?
> What methods of communication do you use to communicate with
> customers and how often do you communicate with your customers?
> How do you negotiate the contract between you and your customers?
You might try contacting technical writing outsourcing firms, too. One
example in the US is Techniscribe (www.techniscribe.com). I am sure there
are others.
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