Re: I have proof

[eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com]

bounce-techwr-l-106467 -at- lists -dot- techwr-l -dot- com wrote on 04/14/2005 12:45:25 PM:
> Doesn't it say something about the size of the number that 1) Apple
> needed to create a web page explaining alternate ways to read a
> serial number, and 2) that one of their methods includes using a
> magnifying glass?

Perhaps it does, perhaps it doesn't. Web and help pages need to be created 
for all kinds of reasons. Should products be changed to eliminate ALL 
those pages? While limiting the required help is a good and noble goal, 
eliminating them is impossible. Especially considering many may be 
contradictory and be required by different audiences.

But even those shortfalls that merit attention and are possible faults 
don't mean that the solution is changing the product. Sometimes, it's not 
cost effective or simply art/design and marketing rule. In the case of the 
iPod, I'd guess the marketing/design 

Besides, what of all the blind users? Surely there's enough "real-estate" 
on an iPod to include a braille copy of the serial number. <g>

Eric L. Dunn
Senior Technical Writer

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