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Leann Winston wrote:
Can anyone suggest any good books on how to develop survey questions for
customer service and/or web site usability?
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You might take a look at:
Observing the User Experience: A Practitioner's Guide to User Research (Morgan Kaufmann Series in Interactive Technologies)
Paperback: 576 pages
Publisher: Morgan Kaufmann (April 8, 2003)
ISBN: 1558609237
Product Dimensions: 9.2 x 7.4 x 1.3 inches
Shipping Weight: 2.5 pounds. (View shipping rates and policies)
There might be something in there that would be helpful. Not sure though. I haven't read it.
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