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Re: Why should I be worried about the merger? NOT

Subject: Re: Why should I be worried about the merger? NOT
From: Bruce Byfield <bbyfield -at- axionet -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 20 Apr 2005 11:47:48 -0700


David Neeley wrote:

My primary hope is that Adobe will learn something from the customer
support system that Macromedia has had in place. This is obviously not
one of Adobe's strong suits!

The only thing is, how profitable is that support system? Both RoboHelp's previous owner and Macromedia tried hard to get people to buy support contracts, yet both were taken over.

While there may not be a connection between these facts, I suspect there is. I can't think of any company I'm worked with that has paid for support contracts for RoboHelp or Flash MX.

--
Bruce Byfield 604-421-7177
http://members.axion.net/~bbyfield

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References:
Re: Why should I be worried about the merger? NOT: From: Howard Lebowitz
Re: Why should I be worried about the merger? NOT: From: David Neeley

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