Re: Definition of "User-Friendly" Was Re: Engineering design practice

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

Actually, I think it is the definition of "good engineering practice"
that is more important.  Having been an engineer, I would define
it as managing the entire development process, including not just
design, but manufacturing, service and support.  This would, of
course, mean producing documentation that provides the user
with accurate information, well-organized information that 
facilitates the successful use of the product.

OTOH, really *great* engineering practice would produce a
product so easy to use that user docs would be unnecessary,
and the bulk of the documentation effort would be expended not
on user docs, but on documenting the really complicated stuff
running under the hood for the service folks.

Gene Kim-Eng


----- Original Message ----- 
From: "Tony Markos" <ajmarkos -at- yahoo -dot- com>