RE: conceptual material in procedures

["Kathleen" <keamac -at- cox -dot- net>]

Kudos for a direct catchy solution! 

Kathleen

-----
 Gene Kim-Eng wrote:

One of my favorites was a case where
the end users would be decidedly non-technical readers.  We put
the background info into sidebars next to the procedure steps, and
titled the sidebars "Why am I doing this?"

Gene Kim-Eng


----- Original Message ----- 
From: "Neumann, Eileen" <ENeuman -at- franklintempleton -dot- ca>


Has anyone run into this, and if so, how did you handle it? 
(A separate manual is not an option-management wants 
one manual.)





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