RE: LONG - A colloquial writing style?

[John Posada <jposada01 -at- yahoo -dot- com>]

> I've been experimenting with using examples that involve little
> stories with characters. They're pretty basic, but they liven up
> the text and provide context and background. For example, a
> procedure I write may involve processing a certain type of
> financial request. My example might give a name to the individual
> sending in the request, background about why they are sending it,
> and maybe have them make a common mistake on the request. The
> processor reading the procedure gets a feel for what happens before
> requests get to them.

This is one of the foundations of Alan Cooper's methodology of using
personas.

Read "The Inmates are Running the Asylum"

John Posada
Senior Technical Writer

?Never be afraid to try something new. Remember that a lone 
amateur built the Ark. A large group of professionals built 
the Titanic.? - Dave Barry

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