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Re: A technique to get on development's good side

Subject: Re: A technique to get on development's good side
From: John Bartol <johnbartol -at- shaw -dot- ca>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 13 May 2005 10:45:55 -0700


Bill Swallow wrote:

That is, we should all
have the same approach to and understanding of user advocacy. You
can't develop good products, test them correctly, document them well,
market them to the right people, or support them, without knowing what
users need and how they need to use it.

Precisely. I couldn't agree more.

As I said, I've worked on both sides of the 'divide'. It *shouldn't* be there. In far too many companies, people pay little but lip service to the idea that 'the customer is king'.

Without customers, we have no jobs.

The 'divide' I spoke of *does* exist in many places. It is an artificial construct that limits the ability of businesses to adapt to the evolving needs of the marketplace.

While I didn't agree with *every* point made by the W. Gribbons in the closing session of the conference this week (a talk on 'User Experience'), I fully agree that the *concept* of managing the user experience extends into each and every aspect of a company: documentation, sales, development, management, etc.

As I said, however, there *is* that "us vs. them" mentality. Someone has to do away with it, and the TW is in a good position to do that.


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References:
Re: A technique to get on development's good side: From: Mike O.
Re: A technique to get on development's good side: From: John Bartol
Re: A technique to get on development's good side: From: Bill Swallow

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