RE: A technique to get on development's good side

["Poster" <Poster -at- aurora -dot- cotse -dot- net>]

Dan Goldstein said:
> User and Customer are not always the same person. Or as Michael Shea
> wrote on TECHWR-L way back in '02, "Our customers are in layers." See
> http://tinyurl.com/4kzhv
>
> Without the *customer*, as you say, there would be no company. Other
> common versions: "The customer is always right," "The customer is
> King,"
> etc.
>
> Personally, I try to be an advocate for quality. Sometimes, quality
> improvement is invisible to the customer, the user, and even your
> boss.

I'm not arguing against the concepts of "near" and "distant" customers
at all. However, I am just stating that not advocating the end-user's
needs seems destined to sink the company -- unless you work in the
government contracting business.

~He who posts



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