FAQs - Good or bad?

[Steven Brown <stevenabrown -at- yahoo -dot- com>]

Hello all,

Working in a small company as the sole technical
writer, I often get requests from client reps, product
marketing, etc. specifically for frequently asked
questions (FAQs). When I hear that, I tend to start
twiching all over as if I were forced to watch a
day-long marathon of The Simple Life. Around here,
FAQs have become a catch-all term for documentation,
but I suspect there may be legitimate uses for them.

Would anyone be willing to share your success stories
(or horror stories) about how you've used FAQs. When
do you provide FAQs rather than more contextual
information or conceptual overviews?

Steven Brown
Technical Writer


		
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