Ideas on embedding help in customer-configurable software?

["Guy K. Haas" <guy -at- hiskeyboard -dot- com>]

I had a job interview this morning, and one question intrigued me.  They 
want to create an API for their application.  It is very configurable by 
the customer, and it links in to the customer's IT records.  They asked 
how I would approach providing on-line help in this ....flexible situation.

I pointed out that, if the online help were implemented in HTML/XML, it 
could be handled with CSS--where an unnumbered list could appear as a 
bulleted list in one manifestation, a set of tabs in another, a dropdown 
list in another....

Does anybody have experience with such a situation, or can anyone point 
me to any resources on the web that address the matter?

--Thanks,
   Guy K. Haas
   Software Exegete in Silicon Valley


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