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Seven layers deep, I would think a usability analysis of the interface
would be in order...and, quite likely, a rearchitected user experience
would be called for.
Furthermore, if "only two" of the menu items drop down on mouseover
and the others don't, that too I would consider a user interface
mistake...unless I'm missing something.
One of the most interesting human interface guideline documents I've
read is Apple's, although I have heard some good things about the
Gnome guide, I have not yet read it.
A focus group or two among your target audience might be illuminating,
as would a reasonably good analysis of the tech support incident logs.
Of course, there are probably quite a few things about your situation
that may not be clear from only a few comments about it, and perhaps
it isn't as tortured as it sounds from those few details.
David
On 7/3/05, Tom Johnson <thj -at- tampabay -dot- rr -dot- com> wrote:
> Our navigation structure can have 7 levels of depth, and only two of them
> are submenus that drop down on mouse-over. To get to the deepest level, you
> have to click and click and click.
>
> We thought, wouldn't it be much simpler to say Go to Corporate Services >
> Technology Services > Software > Account Management > Quick Reference Guide.
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