Re: Footprints software

[David Neeley <dbneeley -at- gmail -dot- com>]

I suggest you look at the blog for a gentleman who is about to launch
an advanced helpdesk management system called HelpSpot:
http://www.userscape.com

Going through his two preview blogs explain some of the issues
affecting help desk operation and how they can be streamlined through
a carefully considered approach.

I would also seek some current users of any system to find out what
they like and what they don't about the software and about its vendor.

David

On 7/19/05, Linda Brownstein <lbrownstein -at- foresightcorp -dot- com> wrote:
> 
> Hi all,
> 
> We are looking at a help desk package called Footprints, which looked great
> during the demo. Technical support, sales, and marketing will use it, and
> the tech writers will be using it as a resource too. It will let us see bug
> reports and points of confusion so that we can adjust the docs accordingly.
> Also, we will be using it to develop a knowledge base for internal use and
> later for our users. Does anyone have experience with this package? What do
> you think of it?
> 
> Thanks,
> 
> Lindalee

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today! http://www.webworks.com/techwr-l

Doc-To-Help 2005 now has RoboHelp Converter and HTML Source: Author
content and configure Help in MS Word or any HTML editor. No
proprietary editor! *August release. http://www.componentone.com/TECHWRL/DocToHelp2005

---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- techwr-l -dot- com
Send administrative questions to lisa -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.