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For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Slap the engineer around, tactfully. Then go ahead and provide the
customer with a nice, pretty, part numbered, official document, provided
as support for them. Put it out as a PR and Marketing ploy. Earn the
company goodwill and respect for getting them the info in a timely manner
and in a manner that they can archive as "support" from your company.
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