Re: Updated documentation

[arroxaneullman -at- aol -dot- com]

siliconwriter -at- comcast -dot- net asked, "Should I go ahead and send the 
updated, proper document to the customer? Would it be confusing for 
them to receive two documents that said essentially the same thing? 
Should I wait until there is an upgrade?"

I've run into this type of situation before. In my case, it was not 
because somone was trying to bypass me, but that they generally  think 
they are helping the customers.

I would explain to both parties--in a PC manner and without trying to 
make anyone lose face--that documentaiton goes through you. That the 
original document was a "draft" to give the customer an idea and that 
what you have now is the "final" version which is more thorough and 
user-friendly.

You may need to shift around the terminology and throw in some 
ingratiating buzzwords, but you get the idea.

And, yes, I hate it when this happens.

Good luck!

Arroxane


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