TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
1. The customer comes first. If they are happy, leave it alone.
2. Internal anarchy can be minimized by drafting (and adhering to) clear
company policies.
3. Don't sweat the small stuff.
>My question is: should I go ahead and send the updated, proper document to
>the customer? Would it be confusing for them to receive two documents that
>said essentially the same thing? Should I wait until there is an upgrade?
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