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What are the enhancement requests *for*? Processes? Software? hardware?
Documentation?
You could handle software and hardware enhancement requests with a bug
reporting system, like Bugzilla, that is essentially a DBMS with a
bug-focused application framework built around it.
On the whole, I like the idea of using a DBMS or its kin for enhancement
requests. A DBMS helps you with tracking and searching. Most application
framework/DBMS frameworks (like Access) help you enforce input standards
and help you automate other stuff.
Of course, I am at heart a data geek. Comes from growing up in a
scientific family. My current dream is to have my own internet-connected
weather station...
Joe
Joe Malin
Technical Writer
(408)625-1623
jmalin -at- tuvox -dot- com
www.tuvox.com
The views expressed in this document are those of the sender, and do not
necessarily reflect those of TuVox, Inc.
-----Original Message-----
From: bounce-techwr-l-216553 -at- lists -dot- techwr-l -dot- com
[mailto:bounce-techwr-l-216553 -at- lists -dot- techwr-l -dot- com] On Behalf Of Rebecca
Hopkins
Sent: Friday, July 22, 2005 6:19 AM
To: TECHWR-L
Subject: Enhancement requests
Folks,
I've just started working for a small-but-growing company. It's
experiencing the usual pains caused by the old, ad hoc communication
methods being overwhelmed by too much work and too many new employees.
So I have been asked to create an enhancement request process.
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