Re: Possible knowledge base project?

[John Posada <jposada01 -at- yahoo -dot- com>]

> Our sales people each keep a set of two big fat binders full of
> pricing and product information. This info comes from many 
> sources. I have been asked to put these books online.
> 
> there is a significant unwillingness on the part of the
> salespeople - they like having their books, and there are
> definitely significant usability aspects that they will lose 
> if the books are taken away (such as their Post-Its!).

Having been in corporate IT sales for 18 years prior to this
profession and who later worked for a major telecom provider on a
project to reengineer the worldwide sales process, I gotta ask..what
problem are you trying to solve?

The reason I ask is, the problem you are trying to solve will have a
major impact on the solution.

keep in mind that some if not all of them see any change to their
process as a change to their income.

John Posada
Senior Technical Writer

"What do we want? More than 
anybody else has."
             Steve Ballmer

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today! http://www.webworks.com/techwr-l


---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- techwr-l -dot- com
Send administrative questions to lisa -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.