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Re: techwr-l digest: August 05, 2005 - ISO Certification

Subject: Re: techwr-l digest: August 05, 2005 - ISO Certification
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 8 Aug 2005 15:34:53 -0700


Well, they key in my post was "path to improvement." If a company's
management already knows there's problems and doesn't want to
address them, they're on a path that goes in a different direction.

Gene Kim-Eng



----- Original Message ----- From: "Peter Neilson" <neilson -at- alltel -dot- net>

My wife took an ISO-9000 course as part of her Quality Engineering
certification. The instructor related an ISO-9000 auditing visit to
a plant. He asked one employee, "What is behind that door?" The
answer was, "I was told not to open that door." At another plant, he asked, "So what do you do with the rejected material?" "Do you
really have to know?" "Yes, you have to tell me." "We put it up
above the ceiling tiles until after the audit is over."

Management (at some level) often already knows and doesn't want
anyone to find out.



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Follow-Ups:

References:
Re: techwr-l digest: August 05, 2005 - ISO Certification: From: wsfn
Re: techwr-l digest: August 05, 2005 - ISO Certification: From: imac
Re: techwr-l digest: August 05, 2005 - ISO Certification: From: David Neeley
Re: techwr-l digest: August 05, 2005 - ISO Certification: From: Gene Kim-Eng
Re: techwr-l digest: August 05, 2005 - ISO Certification: From: Peter Neilson

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