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Subject:Re: Wiki vs. RoboHelp From:David Neeley <dbneeley -at- gmail -dot- com> To:Joe Malin <jmalin -at- tuvox -dot- com> Date:Fri, 9 Dec 2005 17:45:17 -0600
The largest problem with a wiki (or a CMS like Plone for that matter)
is usually that people tend to think it will be self-regulating and
that the costs of real, live humans can be reduced.
Unfortunately, any sort of interactive online tool needs continuous
support, in my opinion, with at least one full-time editor/content
creator. Then, when using it for documentation, new sections should be
added by the sponsoring company from time to time to reflect expanded
or revised product content.
If you then give the "community" the ability to add to this base, it
can be quiet effective.
David
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