TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:RE: User vs. ??? From:"Nuckols, Kenneth M" <Kenneth -dot- Nuckols -at- mybrighthouse -dot- com> To:<techwr-l -at- lists -dot- techwr-l -dot- com> Date:Tue, 13 Dec 2005 15:29:07 -0500
Margie Monforton asked...
>
> Hi all,
>
> My manager is averse to using the term "user" when referring to people
> who access our training and/or technical information via the Web. I
> remember hearing discussions of "user" versus "reader" or "consumer,"
> but my searches of online journal databases, the Web (through Google),
> and the TECHWR-L list have come up empty.
>
> Does anyone know of some resources that address this question? If not,
> what are your thoughts?
>
>
In our group we often refer to the reader of our documentation as the
"customer" or "client" -- and usually distinguish readers as "internal"
and "external" clients or customers. I ran "user" through Thesaurus.com
just for giggles and grins, and didn't come up with anything that really
knocked my socks off.
CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, confidential or otherwise protected from disclosure. If you are not the intended recipient of this e-mail, please notify the sender immediately by return e-mail, purge it and do not disseminate or copy it.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today! http://www.webworks.com/techwr-l
Doc-To-Help 2005 now has RoboHelp Converter and HTML Source: Author
content and configure Help in MS Word or any HTML editor. No
proprietary editor! *August release. http://www.componentone.com/TECHWRL/DocToHelp2005
---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-
