Re: Smart answers and useful answers

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

In this case, the "smart" answer would have been the one that got 
you what you needed without unnecessarily embarressing you for 
not knowing the "correct" technical term.  What you got was a
"smart-a**ed" answer.  Were I this salesperson's employer, I 
most certainly would have wanted to know how "smart" my 
employee was or wasn't.

OTOH, this STORY is probably good news for those of you who
work at designing and documenting online electronics catalogs...

Gene Kim-Eng


----- Original Message ----- 
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>

Neither your user nor your SME wants you to show off how smart you are

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