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On 1/12/06, Tracy Taylor <ipsque -at- yahoo -dot- com> wrote:
> We are lucky in that we get some feedback on our
> documentation from customers, but I'm not always sure
> how to address the feedback.
>
> For example, we get feedback that we need "complete
> documentation." In your mind, what does that mean?
In my mind, that means I need to ask the customers what *they* mean -
what's missing, in *their* minds? What do they need that they're not
getting? Why are *they* characterizing the documentation as
incomplete?
One of the best things you can do as a writer, if you can swing it, is
to talk to representative members of your audience regularly and find
out how you're doing meeting their needs. Receiving feedback gives
you a golden opportunity to not only get clarification about what
their specific comments mean, but probe more deeply into what they
need and how they're using your docs.
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