Effective mechanism to gather end-user feedback?

["Damien Braniff" <Damien -dot- Braniff -at- asg -dot- com>]

Ideally, talk to the users themselves but I've found that often isn't
possible (or at least easy <g>).

The other main route is through tech support. A couple of jobs ago the
company saw this as the best route and, as a new TWer, I spent the first
couple of weeks in tech support - I got to play with the
hardware/software, listen in to tech support calls and even answer some
of the simpler one :-)

TWing was located between tech support and development - ideal really.

Damien Braniff | Sr. Technical Writer
damienb -at- asg -dot- com 

Technical Communications
ASG | asg.com
Waterfront Plaza
8, Lagan Bank Road,
Belfast, N. Ireland BT1 3LR 

Tel:  +44 (0) 28.9072.3124
Fax: +44 (0) 28.9072.3324

End-to-End Technology Management


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