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Re: How do you help clients install software?

Subject: Re: How do you help clients install software?
From: Martha J Davidson <editrix -at- nemasys -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 18 Jan 2006 12:55:15 -0800

At 07:22 AM 1/18/2006, Geoff Hart wrote:

<<E.g. some people think that the release notes are a kind of quasi-marketing brochure which trumpet the new features>>

That's a load of fecal matter. If someone has already bought the software, they either already know about the new features (that's why they bought it!) or they don't care.

Actually, Geoff, the "what's new in this release" part of release notes is always the most important to me, followed closely by the "what's been fixed since the last release" section. I often download upgrades to the software I use and I like to know what's actually in the upgrade before I decide if I want it or not.

martha
--

Martha Jane {Kolman | Davidson}
Dances With Words
editrix -at- nemasys -dot- com

"Too many words bring about exhaustion."
--Tao Te Ching, Chapter 5 (translated by Sheets/Tovey)


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References:
How do you help clients install software?: From: John Cornellier
How do you help clients install software?: From: Geoff Hart

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