Documenting SOPs?

["Gildemeister, Sherrian" <Sherrian -dot- Gildemeister -at- sogeti -dot- com>]

Hi, folks - delurking to ask a question (and I'll apologize if this 
goes through more than once; I've had some email problems lately?)



 Can anyone point me to some resources that cover the process of 
 documenting Standard Operating Procedures in an IT environment?


 Is anyone familiar with a formal distinction between Standard 
 Operating Procedure and Current Best Approach, and could anyone point 
 me to a resource that discusses the differences?



 Sherrian Gildemeister

 sgildeme -at- sogeti -dot- com

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