RE: a survey on help systems

["Joe Malin" <jmalin -at- tuvox -dot- com>]

I use RoboCopy/Oracle Help for the web. Probably moving towards a
DITA-oriented solution.

Using a wiki is an interesting idea. My first question is how you plan
to maintain page organization (unless you don't) and context
sensitivity. Also, do you have an existing need to let users
"participate"?

Joe 


Joe Malin
Technical Writer
(408)625-1623
jmalin -at- tuvox -dot- com 
www.tuvox.com
The views expressed in this document are those of the sender, and do not
necessarily reflect those of TuVox, Inc.	

-----Original Message-----
From: techwr-l-bounces+jmalin=tuvox -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+jmalin=tuvox -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf
Of A.H.
Sent: Monday, February 27, 2006 1:48 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: a survey on help systems

Hey whirlers,

  We used RoboHelp X5 to create our last help file and are thinking of
moving away from the traditional help file and more towards help in
which users can participate. We use Confluence, the enterprise wiki
software from Atlassian, and were thinking of opening up Confluence to
house our end user and developer docuementation. 

  What are people using to create help files these days? Custom stuff or
off the shelf Robohelp, Madcap, etc? 

Thanks,
Anthony Hernandez

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