Re: Help help

["Paul Pehrson" <paulpehrson -at- gmail -dot- com>]

David,

I've heard good things about a book called "Is the Help Helpful? How
to Create Online Help That Meets Your Users' Needs" by Jean Hollis
Weber.

The book is available on Amazon.com, if you're interested:
http://tinyurl.com/padm6

Regards,

Paul Pehrson
Midvale, UT


On 4/4/06, David Loveless <daveloveless -at- gmail -dot- com> wrote:
> In all my years of technical writing, I have never written a single
> Help file. Not one. Now I am tasked with creating a Help system for an
> application. I find myself treading water with cement shoes. I
> purchased MadCap on the recommendation of a friend, and while the
> software is all well and good, I'm still not exactly sure where to
> begin.
>
> So, does anyone know of a good source for Help help? I'm looking for
> basic tips and suggestions, a book, an online tutorial, a way to
> convince my boss that playing solitaire really is helping me complete
> my assignments...
>
> Or, at the very least, a nice hammer and chisel so that I can break
> these cement shoes off my feet.
>
> Dave
>
> p.s. We have some old help files that we may want to convert into the
> new system. I believe they were created in Micosoft 4 Help (I think).
> To be honest, no one really knows or cares. They are something like 5
> years and 3 versions old and the creator has long gone on to other
> pastures, green or otherwise. I'm in favor of junking everything and
> starting from scratch. Any suggestions there would also be greatly
> appreciated.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> WebWorks ePublisher Pro for Word features support for every major Help
> format plus PDF, HTML and more. Flexible, precise, and efficient content
> delivery. Try it today!. http://www.webworks.com/techwr-l
>
> Doc-To-Help includes a one-click RoboHelp project converter. It's that easy.  Watch the demo at http://www.componentone.com/TECHWRL/DocToHelp2005
>
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--
Paul Pehrson
Midvale, UT
AIM: nelspaul2004     MSN: paulpehrson(at)gmail.com
www.paulpehrson.com     blog.paulpehrson.com
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!. http://www.webworks.com/techwr-l

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy.  Watch the demo at http://www.componentone.com/TECHWRL/DocToHelp2005

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