Re: [Query] Your Experience(s) with AuthorIT

["Char James-Tanny" <charjtf -at- gmail -dot- com>]

Hi, A :-)

> AIT seems to run well when it is on a dedicated server and only the
> folks from your group are hitting it. If you start creating very large
> books, then you can lose small amounts of data from a book (not from
> the database itself). This is more frustrating than dangerous, because
> real data loss is rare and certainly not as catastrophic as checking
> many files out of Clearcase and watching them vanish due to network
> latency issues.

I haven't run into this yet...I'll have to check my latest project
tomorrow when I log in to see if I've lost anything. Thanks for the
head's up :-)

> Most users and most shops will be fine, but larger software doc
> departments will probably hit its limitations early. I've found the
> support to range from great to OK. Bear in mind that the help guys are
> in the home office in NZ, so there's going to be some time delay.

I expect to hear about delays every now and then...but I thought the
earlier message said that support didn't answer the questions. I'm
tired, though, so maybe I shouldn't be trying to answer questions
right now ;-) (BTW, the folks on the AuthorIT User's Group on Yahoo!
responds fairly quickly to questions.)

Do you have any metrics on when the limitations hit? Some of my
clients have 20+ users and thousands of objects (as in, 30,000+) and
I'm wondering where the limits are.

Char James-Tanny ~ JTF Associates, Inc. ~ http://www.helpstuff.com
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Contact me directly (CharJT at helpstuff dot com) with business inquiries.
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2005-2006 Microsoft Help MVP ~ MSHelpWiki http://www.mshelpwiki.com
AuthorIT Certified Consultant, Development, and Training
Moderator, HATT and MSHelp2
STC Candidate for Secretary
STC Online Information SIG: Online Help Lead
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