Re: online feedback methods

["Sandy Harris" <sandyinchina -at- gmail -dot- com>]

Stacia Marlett <smarlett -at- digitalriver -dot- com> wrote:

> We're going to revamp our feedback system for our online help. Currently
> we assign a URL to a button at the bottom of each help topic. Clicking
> the button opens a new window with a bunch of questions and a Submit
> button. Then someone else in our group puts the feedback in a
> spreadsheet. We've gotten very little feedback over the course of a year
> with our online help system.

This pushes one of my buttons. I passionately hate those online forms,
especially the ones you see under "Contact us" on various corporate
web pages. Why can't you just provide an email address so I can send
feedback using my own client and have normal records of it?
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