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Re: Metrics for Technical Writing.

Subject: Re: Metrics for Technical Writing.
From: quills -at- airmail -dot- net
To: "Smith, Kevin T" <kevin -dot- t -dot- smith -at- bankofamerica -dot- com>, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Mon, 24 Apr 2006 22:08:14 -0500

At 4:38 PM -0400 4/24/06, Smith, Kevin T wrote:

Are there any examples available for metrics that represent technical writing? I would like to collect baseline numbers and track our activity in an IT Development Shop.

Thanks, Kevin

Unless you are doing something that is concrete and measurable, metrics are useless timewasters. Even with your stated goal, you are going to have to decide what to count, and how to count it. What you are trying to do may not even be meaningful. Statistics only have meaning in a defined context, out of that context they only cause problems. After awhile one of two things may happen with your statistics, 1) the context will be forgotten and the numbers will be the only important thing to management, 2) the entire process will fall into disuse.

Scott
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References:
Metrics for Technical Writing.: From: Smith, Kevin T

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