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Subject:Re: Metrics for Technical Writing. From:"Tara Charter" <tara -dot- charter -at- physiciansmutual -dot- com> To:techwr-l -at- lists -dot- techwr-l -dot- com Date:Tue, 25 Apr 2006 08:40:37 -0500
We will be measuring how often a user clicks the online help button on a new web app. The expectation is that the number of clicks will decrease with time.
Bill Swallow wrote:
> What do you want to track? That will define what metrics you should use.
>
> On 4/24/06, Smith, Kevin T <kevin -dot- t -dot- smith -at- bankofamerica -dot- com> wrote:
> > Are there any examples available for metrics that represent technical writing? I would like to collect baseline numbers and track our activity in an IT Development Shop.
>
> --
> Bill Swallow
> HATT List Owner
> WWP-Users List Owner
> Senior Member STC, TechValley Chapter
>http://techcommdood.blogspot.com
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