evaluating doc departments

[Juliet Adlington <Juliet -dot- Adlington -at- reuters -dot- com>]

Hello
 
I was wondering if anyone knows of a site or a book that takes you
through everything that you should assess if you're reviewing a
documentation department.
 
I have a list of issues already, in two separate groups.
 
 - Productivity of the department:

*	training (of new writers on writing techniques and experienced
writers on software)
*	what else people spend time on that takes them away from
documentation
*	style guidelines
*	consistency
*	reusing/duplication of work
*	peer reviews and SME reviews
*	planning
*	tools

 - Usability of the documentation: I haven't broken this down yet.
 
I would like to try and quantify some of this. I have ideas for
quantifying some of the aspects of the productivity, but not for all of
them.
 
Any contributions welcome.
 
Thanks
 
Juliet
 
Juliet Adlington
Lead Technical Writer


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