Re: Podcasts for Customer Support

["Tom Johnson" <lists -at- idratherbewriting -dot- com>]

Although podcasting may not be appropriate for detailed, step-by-step 
oriented instructions, it can be helpful if someone explained the full 
capabilities of software, expounding on what it can do, how this and that 
can be applied.

Podcasting is more for conceptual information than anything else -- because 
you listen to podcasts while you're doing something else. I listen to 
podcasts when I'm playing basketball, mowing my lawn, driving, working out. 
I feel it is a waste of my time if I'm not taking advantage of a podcast, if 
I'm able to do so.

By the way, we recorded our last chapter meeting and put it as a podcast on 
Hyperviews: 
http://stc-on.org/online/topics/content-management/2006/08/15/writing-for-the-online-world-podcast/



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