RE: Chattiness in manuals

["Sarah Bouchier" <Sarah -dot- Bouchier -at- exony -dot- com>]

>
>I can't think of any user who reads manuals for fun.

Well, no.  That's because for the most part, however much we use the
word 'friendly' to describe them, fundamentally they're a bit dry and
forbidding for most.  I can't help wondering whether that's one reason
that most users don't read them at all?

There's little quite so depressing as being sent, by a client, an urgent
list of things 'that must be added to the documentation', all of which
are already rather prominently in there...

S.
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Sarah Bouchier
Technical Author

exony
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