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Subject:RE: Release notes and readme files From:"egalite" <egalite -at- westnet -dot- com -dot- au> To:<techwr-l -at- lists -dot- techwr-l -dot- com> Date:Sun, 22 Oct 2006 18:02:33 +0800
This sounds very interesting! Also, sounds like a lot of work, but if the
bugs are well-known, then I agree that the release notes should address
them, and the documentation as well!
Trish :)
: From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
: A lot depends on how your users report and learn of bugs. One
: app I use a lot is from a small company whose "technical support"
: is provided largely through a public usenet forum on their server.
: Users report their bugs on the forum, developers respond and
: everyone who reads the forum can see what bugs are being reported
: and what fixes are being offered in real-time. [snip]
Whenever a service release comes
: out, the company posts a full set of release notes and bugfixes
: so we users can all see what's been fixed.
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