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Re: Information Mapping

Subject: Re: Information Mapping
From: Traci Pearson <pearsontechcomm -at- comcast -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Wed, 01 Nov 2006 05:51:12 -0700

Hi Ian,
I don't have any experience using Information Mapping methodologies, but I have a lot of experience (and have made a good deal of money) fixing (read: rewriting) documentation written using Information Mapping. The product that results from using Information Mapping generally seems to be almost unusable for the average user, not nearly as good as documentation written using good, standard documentation techniques.

My understanding of Information Mapping is that it's a "tool" for non-writers with which to create documentation. It's attractive and popular because it seems so easy, not needing the effort, thoughtfulness, and relative expertise (and expense) of "real" documentation.

Hope this helps!
Traci

At 04:39 AM 11/1/2006, you wrote:

Does anyone have experience of using formal Information Mapping methodologies to produce Operational Procedures, Processes, User Guides or Processes?

How did the techniques help/hinder the development process?

Ian Bridge
Team Leader
Procedural Change Service
Capita

Traci Pearson
Pearson Technical Communication
Writing, Editing, Information Design ? Print and Online
pearsontechcomm -at- comcast -dot- net
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