TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Budgeting for CM solution? From:Geoff Hart <ghart -at- videotron -dot- ca> To:TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>, teched -dot- 38413409 -at- bloglines -dot- com Date:Tue, 14 Nov 2006 09:06:27 -0500
Wendy wondered: <<We've determined at this point that we need a CM
solution for all our material, but are not yet shopping for one. We
still have research to do. We do, however, want to get it in the
budget for next year.>>
One of the first things to do is talk to the person responsible for
creating the budget and find out how they handle this kind of thing.
In my experience, the official and unofficial strategies accepted by
an employer vary quite widely; for example, some budgeteers I've
worked with simply told me to ask for considerably more money than I
actually needed ("you can always use less if you don't need it all"),
whereas others insisted that I ask for exactly what I needed, and
live with the results. Obviously, you'll need a different strategy
for each of these types of people.
<<Right now I know our implementation would be small-scale next year,
maybe with the possibility of growing into more. Any suggestions on
what to estimate for the budget?>>
The only good way to develop a budget is--you guessed it--to develop
a budget. You can't do that if you don't know what you plan to buy:
CM systems can run from thousands to hundreds of thousands of
dollars, and no manager will accept the higher estimate without
justification. This means that if you want to put a defensible
estimate in the budget, you need to do your homework--now.
You mentioned that you've received good advice on possible options.
Now you need to _precisely and exhaustively_ list your actual needs,
not your wish list. One of those needs (as you note) is the ability
to start small and grow the system as your needs increase; ideally,
you don't want to choose a solution that is overkill now or that
you'll have to replace completely in 2 years.
Here's an effective technique I learned from a couple really good
managers: Make up your "must have" list, add a "it would be nice"
list at the bottom, then submit it to the sales staff at each of the
companies whose product you're considering. Ask them for a formal
price quotation for a configuration that will meet your specific
needs, and make sure they list the system requirements to use that
configuration. Give them 1-2 weeks maximum to reply (unless they give
you a credible reason for wanting to take longer), then figure out
the pros and cons of the various offers; throw out the solutions that
won't work for you. Finally, sit down with your manager and explain
the pros and cons of the remaining solutions, and ask them to pick
the price point that (for them) they're prepared to pay.
WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today! http://www.webworks.com/techwr-l
Easily create HTML or Microsoft Word content and convert to any popular Help file format or printed documentation. Learn more at http://www.DocToHelp.com/TechwrlList