RE: Writing software documentation without the software

["Joyce Fetterman" <Joycef -at- gtsoftware -dot- com>]

Russell Brasel wrote:
<< The only problem is that I don't have the application on my box.  I'm
finding it difficult to properly document the procedure without having
the program in front of me.  Also, our programmers are incredibly busy,
so I don't feel that I can have them show me the process every time I
have a question.>>


Been there, done that, got the T-shirt -- many times.  

I'd write it up as best as possible from the notes, and then add mark-up
indicating my unresolved questions. I'd then either send the draft to
the SMEs for review and comment, or send them an e-mail listing the
questions. Another possibility is to schedule a meeting with the SMEs
after you've written as much as you can and bring all of your questions
to the table. 

==> Interrupt the SMEs as little as possible and make the most of the
time you get with them.

==> Keep your boss informed about what's happening.

It's certainly not my favorite way to work, but it happens and you can
manage it.

Joyce
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