Documentation feedback

["Sarah Bouchier" <Sarah -dot- Bouchier -at- exony -dot- com>]

What do you find is the best way of getting feedback from customers on
your documentation?

 

I'm currently working in an information vacuum, and I'd like to know
whether what I'm writing suits the customers' needs, whether there's
anything else they'd like to know, whether the layout could be more
intuitive for them, that sort of thing.

 

I've been considering trying something like the Microsoft 'Did you find
this helpful?' thing, but I'm in an authoring department of one in a
small company and I really don't want to be overwhelmed with responses.
There must be a middle ground somewhere, but it's how to find it that's
the question.

----------------------------------------- 
Sarah Bouchier 
Technical Author 

exony 

 

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