The 'user' in User Manual

["Cardimon,Craig" <ccardimon -at- M-S-G -dot- com>]

Hello, folks,

 

When you all are working on user manuals, what viewpoint do you most
often take? Should I:

 

(1)   Remove all occurrences of "user" and "you" from the manual, and
recast all sentences.

(2)   Take a "user"-centric stance.

(3)   Take a "you"-centric stance.

 

Whatever I do, I need to be consistent throughout. How say ye?

 

-- Craig

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