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Re: Customers (was: Video vs The Written Word)

Subject: Re: Customers (was: Video vs The Written Word)
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "Peter Neilson" <neilson -at- windstream -dot- net>, "Jonathan West" <jwest -at- mvps -dot- org>
Date: Thu, 22 Feb 2007 20:16:40 -0800

If you've ever had the experience of having a design proposal rejected
because it didn't exactly meet the spec even though everyone who
looked at it agreed that your design would have worked better than
one that met spec exactly, this will not come as any great surprise.
When the government sends you a spec and says "build this," you
build it.

Gene Kim-Eng


----- Original Message ----- From: "Peter Neilson" <neilson -at- windstream -dot- net>

A certain military contractor makes good money from that process. They build to spec, and do not allow engineers or tech writers to even suggest that the spec is wrong. Eventually the military get what they ask for, and although the product meets spec, it does not work the way it really should have.

Next step is a new spec, and the contractor gets paid for writing it as instructed. Then comes the product built to the reworked spec. This process continues until the Pentagon runs out of money, or until the Universe self-destructs, whichever comes first.

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References:
Re: Video vs The Written Word: From: ct
RE: Video vs The Written Word: From: Sarah Bouchier
RE: Video vs The Written Word: From: Jonathan West
Customers (was: Video vs The Written Word): From: Peter Neilson

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