Re: Rant... please let me help you fix the user interface

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

In that case, the real question is whether the company's 
management has any intention of expanding the existing 
user base for this product, or if there is some reason
why they don't (for examples, the underlying tech has
already been extracted for use in a successor product
that is being developed by the parent company and this
one is just being kep alive until its replacement comes
out).  Does anybody else besides you see the "need to
start selling this product into a different marketplace?"

Gene Kim-Eng



----- Original Message ----- 
From: "Mike Starr" <mikestarr-techwr-l -at- writestarr -dot- com>

> Unfortunately, there'll never be a "major upgrade" to the software... it's 
> just continually maintained and tweaked.
> 
> The main reason I'm so interested in fixing these things is because we 
> really need to start selling this product into a different marketplace, one 
> that's closely tied to our existing marketplace. But with luck, we get a 
> whole bunch of new users and if I get the user interface cleaned up we won't 
> be getting tech support calls from new users. The number of existing users 
> is fairly small and I'm confident any confusion brought about by changes to 
> the user interface would be easily managed.

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