Ideas/resources/thoughts on evaluations and metrics?

Subject: Ideas/resources/thoughts on evaluations and metrics?
From: Geoff Hart <ghart -at- videotron -dot- ca>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>, Amy Dohlman <amdohlman -at- uwalumni -dot- com>
Date: Wed, 02 May 2007 18:27:56 -0400

Amy Dohlman wondered: <<My team is starting to attack the idea of
metrics: how to measure our customers' satisfaction with the
documentation we produce and with the process we use to produce it.
(If you're familiar with the training world, what we're trying to
measure would be analogous to the level 1, 2, and 3 evaluations
that training seeks to collect.)>>

A few thoughts:
http://www.geoff-hart.com/resources/1995-1998/negative.htm
http://www.geoff-hart.com/resources/2002/metrics.htm


----------------------------------------------------
-- Geoff Hart
ghart -at- videotron -dot- ca / geoffhart -at- mac -dot- com
www.geoff-hart.com
--------------------------------------------------
Coming soon: _Effective onscreen editing_ (http://www.geoff-hart.com/
home/onscreen-book.htm)

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References:
Ideas/resources/thoughts on evaluations and metrics?: From: Amy Dohlman

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