RE: What is More Important?

Subject: RE: What is More Important?
From: "HSC Italian" <twins398 -at- hotmail -dot- com>
To: richard -dot- melanson -at- us -dot- tel -dot- com, dgreen -at- associatedbrands -dot- com, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Tue, 15 May 2007 22:35:53 -0500

Without technical accuracy the audience is going to have only one option - call TechSupport; Technical accuracy is key.


From: <richard -dot- melanson -at- us -dot- tel -dot- com>
To: <dgreen -at- associatedbrands -dot- com>,<techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: What is More Important?
Date: Tue, 15 May 2007 17:22:31 -0400

May I ask everyone a question. What is more important, having the content of a manual written well or having the content of a manual technically accurate, and no they are not mutually exclusive :-)

Please may I ask that you just pick one or the other, I know that we can list a myriad or reasons why each is important and at times mandatory, I am just asking everyone to decide and pick one.

I am fortunate enough to have been on both sides of the fence. I was a Product Support Engineer for years working on Ion Implanters trying to use the manuals available and now I am the Writer of those manuals.

If this has been asked before, please accept my apologies and point me to where the answer is stored. I really appreciate your help Everyone, thank you.


Richard Melanson
Technical Writer
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Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

Now shipping: Help &amp; Manual 4 with RoboHelp(r) import! New editor,
full Unicode support. Create help files, web-based help and PDF in up
to 106 languages with Help &amp; Manual: http://www.helpandmanual.com

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References:
What is More Important?: From: richard.melanson

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