Re: SaaS

["Will Husa" <will -dot- husa -at- 4techwriter -dot- com>]

Hi Kimberly and All,

Long time lurker, first time responder.

My current client is a SaaS. They do not do manuals in PDF. At one time they
did SaaS with a paper manual. That all changed when I came on board. We went
to online help exclusively. It's much faster to update online help. There's
some talk about incorporating Flash modules for training, but that's down
the road.

Be seeing you,

Will
=======================================================
Will Husa
Technical Writer of User Friendly Procedure Manuals and HTML Help
> Increasing Profits through Clear Communication <
Phone: 630.668.0333
Cellular: 708.927.3569
www.4techwriter.com
==================
----- Original Message ----- 
From: "Chris Vickery" <cvickery -at- arenasolutions -dot- com>
To: "Kimberly McClintock" <kimberly -dot- mcclintock -at- openlogic -dot- com>;
<techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Thursday, July 05, 2007 2:44 PM
Subject: RE: SaaS


> We're SaaS. The only difference for documentation is that we have PDF
> manuals for download instead of shipping tree-type books to customers
> with the software. The best thing about this arrangement is that you can
> update fairly painlessly every time you have an update.
>
> c
>
> -----Original Message-----
> From: techwr-l-bounces+cvickery=arenasolutions -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+cvickery=arenasolutions -dot- com -at- lists -dot- techwr-l -dot- com]
> On Behalf Of Kimberly McClintock
> Sent: Thursday, July 05, 2007 1:17 PM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: SaaS
>
> Happy Fifth, List ~
>
> Anybody have experience transitioning a doc set for a product from a
> conventional, customer-owned application delivery model to a SaaS model?
>
>
> We're about to do this and I'm just starting to research. All that's
> clear to me right now is that our fabulously detailed installation
> documentation will be obsolete, and in exchange we might get an
> opportunity to use some  groovy multi-media options.
>
> Issues, gotchas, best practices, resources? Dumb question? If so, please
> to tell why.
>
> Thanks,
> Kimberly McClintock
> OpenLogic, Inc.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
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> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create HTML or Microsoft Word content and convert to Help file formats or
> printed documentation. Features include support for Windows Vista & 2007
> Microsoft Office, team authoring, plus more.
> http://www.DocToHelp.com/TechwrlList
>
> True single source, conditional content, PDF export, modular help.
> Help & Manual is the most powerful authoring tool for technical
> documentation. Boost your productivity! http://www.helpandmanual.com
>
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

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