Re: Ikea method of technical writing (graphical instructions)

[Chris Borokowski <athloi -at- yahoo -dot- com>]

When users blame themselves, it is oddly even more certain they will
avoid that product, product type or company in the future. "I got a bad
products" gives way to "I can't figure out that type of product."

http://www.amazon.com/gp/product/0465067107/

--- Caroline Tabach <caroline -dot- tabach -at- gmail -dot- com> wrote:

> I think there is something about that in "The Design of Everyday
> Things" (which I bought on the advice of this list, and I now gave my
> father to read and he is enjoying it very much)


http://technical-writing.dionysius.com/
technical writing | consulting | development


       
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