Re: Document Feedback Form

["Zen C" <zenizenc -at- gmail -dot- com>]

Thank you for your feedback on this topic.

On 9/17/07, Hickling, Lisa (TOR) <lhickling -at- express-scripts -dot- com> wrote:
>
> Quick Tip: If your form posts to a mailbox, dedicate a specific email
> address to receive feedback on forms with high-volume usage.
>
> To help your users to classify feedback, consider adding a mandatory
> dropdown selection of a feedback type, eg "Typographical Errors",
> "Request for additional content", etc. If your form posts to a database,
> you have the further option of sorting feedback by classification.
>
>
> Lisa H
> GTA, Ontario
>
>
> -----Original Message-----
> From: Hauglie, Joe
>
>
> The primary purpose of the form is to give readers a chance to point out
> both technical and non-technical documentation errors (typos, incorrect
> equations, improper units - mxing up "milliamps" with "microamps," and
> so forth). While the form has generated a great deal of email since it
> has been implemented, my estimate is that at least 1/3 (probably more)
> of the messages have been either requests for specific applications
> support or additional information on using a given device.
>
> How effective is it? If "effective" is defined as, "do you get what you
> are asking for?" then I believe the form serves its purpose well. We
> have certainly had our share of finding mistakes that slipped past
> everyone, including me.
>
> The downside of this particular format is that there is not a way to
> filter out the applications support requests. So there is a good deal
> more admin work to make the process function smoothly than we first
> anticipated.
>
> Respectfully,
>
> Joe Hauglie
>
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Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

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