Users replacing specialists in IT

[Chris Borokowski <athloi -at- yahoo -dot- com>]

Forget outsourcing. the real threat to IT pros could be Web 2.0. While
there's a lot of hype and hubris surrounding wikis, mashups, and social
networking, there's also a lot of real innovation--much of it coming
from increasingly tech-savvy business users, not the IT department.

http://www.informationweek.com/news/showArticle.jhtml;jsessionid=?articleID=202601956

This does not appear to be directly related to TW, but it is.
Developers and IT staff are facing the same situation we face, which is
that as users become more knowledged about technology, they need less
of the standard functions (write the manual, install the operating
system) we are accustomed to provide.

http://technical-writing.dionysius.com/
technical writing | consulting | development

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