Interim UPDATE: RE: WebHelp and Firefox 3 beta

["McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>]

Last week, McLauchlan, Kevin was heard to blurt:
 
> I know this is still beta, and I'm not going to worry about it until
> it's released, but one of our field guys reports that my WebHelp
> (prepared in Madcap Flare) is broken for Firefox 3 beta. He says the
> startpage just shows a bunch of empty blocks.
> 
> The same help works fine on current and previous Firefox, Opera, and
IE
> 6.  Even seemed ok on Konqueror the one time I checked.
> 
> Anyway, I'll download and start messing with it next week, but
consider
> this a heads-up for all you WebHelp folks.

A Madcap representative checked in with me and reported that, while they
had received a (very) few alerts of a similar problem, they could not
reproduce it themselves.

After I sent him some source files, a Madcap tech was able to reproduce
the problem (so it's not all in my head...  :-)
So far, there hasn't been time to isolate the cause and provide a fix,
but it's early days yet.

Meanwhile, as I idly speculate what weirdness I'm doing that others are
not, I wonder:
How many of you Flare users are:

a) creating WebHelp
b) doing it from Flare projects that were imported from RoboHelp back
when Flare was version 1.x??

I have absolutely nothing on which to base such speculation, so don't
give it any weight. Madcap will eventually pronounce on what they find.
Still, I'm curious.

KM




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